Handling angry customers is one of the keys to successful sales staff. As a professional in the sales industry, you know that you have the responsibility to be presentable, friendly, and productive at all times when dealing with customers. This does not mean that you can be rude or aggressive toward customers. The key to maintaining good customer relations is to approach every customer situation with a professional demeanor. Here are 4 tips for handling angry customers the key to a high retention rate. Step By Step Guideline: First, be prepared for every contingency. When customers are upset or even unhappy with your service the first thing you need to…